CUSTOM ORDERS AND SALE ITEMS ARE ARE RETURNABLE for EXCHANGE OR STORE CREDIT ONLY, LINGERIE / INTIMATE ITEMS, SWIM WEAR and TRAIL SANITATION ITEMS are not returnable, sorry. - We understand the challenges faced when ordering online. If for some reason the fit, size, color or feel is not right for you, just notify us within 14 days after receipt of your order and return your items within 30 days and in new, resellable condition. There is a 10% restocking fee on all returned items. Shipping charges are not refunded. Please allow up to 2 credit card statements for your refund to show up on your account.

Your return or exchange items must be received in new, resellable condition. Not "tossed in a box", worn, washed, wrinkled, creased, or covered in pet hair. Items returned in this condition will incur a 25% re-stocking fee. Items obviously worn and or smelling of smoke will be returned to you at your expense.

Your return options are as folows:

1) Return for exchange. Choose this option and we'll send your first exchange free of any shipping charges! Please note, we do not pay your shipping cost to get it to us.

2) Request Store Credit: Choose this option and we'll issue you a virtual Gift Certificate for the item price you paid.

3) Request a refund to the credit card used to place your order. Item price refunds can only be made to the credit card used to place your order. If that card has expired or for any reason will not take the refund electronically we will issue a company check and send via regular mail. Shipping charges can not be refunded.

To select one of the 3 choices above, please share your name, order number and information about what you would like to do and place that information on a note in your return box. Then let us know your'll be returning your item by one of these two methods:

* Send us an email from here to let us know about your return - service@rockytrail.com

*Leave the return info on our message phone - 213-624-1616

* Exchange Tip: Write "Exchange" on your return package for faster service.We suggest using Fedex or UPS for returns because of their great package tracking services. We can not be responsible for your return package so we suggest you insure the shipment and send it via one of these two carriers.

* Rocky Trail accepts Visa, Mastercard, American Express & Discover & Paypal.

* Sales Tax: We charge required local and state taxes for orders shipped to a California address. The appropriate amount will be applied to your order when it is totaled by our computer system. Your sales tax total will show in your cart before you complete your order.

* Backorders: In the event that your order can not be filled within our normal shipping time and if the item(s) are still available to do so, we will put it on backorder status and notify you of the approximate delivery date via e-mail. If you do not respond to our e-mail notification, we will consider your order to be valid and we will notify you upon our shipment of the backorder items via e-mail.

* Our Member Email List: Rocky Trail will automatically add the email addresses of those who contact us or order from us to it's internal member list. Our list is used to inform you about updates, shipping schedules and sale announcements. We also share occasional special sale codes for discounts exclusive to our members. It's easy to be excluded from this periodic emailed information. Simply follow the remove instructions at the bottom of each email newsletter.

* Privacy: Rocky Trail respects your privacy. Your confidential Financial information will never be shared with any other company. We do not keep or have access to your credit card numbers after 30 days. The shopping cart system is secure through networksolutions.com

* Damaged Shipments: For your protection, please do not sign for merchandise until you inspect the packaging for damage. Rocky Trail Outfitters makes every effort to prevent shipping damage, however, please keep the original shipping carton and take the following steps if there appears to be shipping damage: 1) Promptly contact the office of the shipping company for a Damage Inspection report; 2) Request that the shipping company return the merchandise to the address listed on the package.

* Order Status: Just sign in to your account online to check the status of your order(s) We prefer email communication

* Custom Dye and Swatch Colors: Garment dyeing is a non-scientific process and we can not guarantee that all colors will match from garment to garment. Also, our color swatches displayed on the web site are approximate. We do not guarantee colors based on viewing them on a computer screen. Computer screens vary greatly in color, contrast and brightness.